LA Balloons wants you to be thrilled with your purchase. However, if you need to return an item, we're here to help! Our online returns system makes it easy to request a return whether you ordered the wrong product or your item was defective.
LA Balloons will gladly accept the return of new, unused, unopened and undamaged merchandise within 7 calendar days of the package delivery date. Shipments must be postmarked by the 7th day from the package delivery date to be eligible for a return. Returned items due to the customer selecting the wrong color, wrong size, wrong design, etc. are subject to a 20% restocking fee.
We do not accept returns on the following items: Unused Helium or other gases, Custom Orders, Seasonable, Closeouts and Edible items.
Products that have been discarded or thrown away are ineligible to be refunded.How to Submit a Return:
Need assistance? Call us at 1-800-709-9404 (Mon - Fri 9AM - 6PM PST)