Returns

 

LA Balloons wants you to be thrilled with your purchase. However, if you need to return an item, we're here to help! Our online returns system makes it easy to request a return whether you ordered the wrong product or your item was defective.

LA Balloons will gladly accept the return of new, unused, unopened and undamaged merchandise within 7 calendar days of the package delivery date. Shipments must be postmarked by the 7th day from the package delivery date to be eligible for a return. Returned items due to the customer selecting the wrong color, wrong size, wrong design, etc. are subject to a 20% restocking fee.

We do not accept returns on the following items: Unused Helium or other gases, Custom Orders, Seasonable, Closeouts and Edible items.

Products that have been discarded or thrown away are ineligible to be refunded.

How to Submit a Return:
  • Step 1: Lookup your order below, and select the items you are requesting to return.
  • Step 2: An RA# will be provided to you with steps on how to send the product back.
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    Need assistance? Call us at 1-800-709-9404 (Mon - Fri 9AM - 6PM PST)