Support - File a Shipping Insurance Claim

At LA Balloons, our customers are at the heart of everything we do, and your satisfaction of receiving your products means the world to us. Rest assured, we've put in place policies to ensure a seamless and hassle-free experience when it comes to handling Shipping Insurance claims. Here are the guidelines we've set up for your convenience:

What is Covered:

  • Shipping Insurance coverage is for lost parcels or damaged product/equipment due to shipping with carrier.
  • Shipping Insurance coverage is limited to only the physical products purchased up to the amount paid for on LA Balloons invoice.
  • Shipping Insurance coverage is eligible when customer pays in full for coverage prior to shipment being handed to carrier.

What is Not Covered:

  • Shipping Insurance does not apply to orders that are still in transit but are experiencing minor delays. Delays may take up to 1-3 days from the original delivery in-hands date stated by carrier when the order was placed and listed in carrier tracking platforms. Claims for such delayed shipments will not be approved until the specified waiting period has passed.
  • Shipping Insurance claims will not be covered for orders marked by the carrier as "delivered” but not received by customer which is due to an incorrect or incomplete address provided by the customer. It is the customers' responsibility to ensure accurate shipping addresses are entered. It is customers’ duty to confirm addresses are carrier Verified and eligible for processing by carrier prior to placing order.
  • Shipping Insurance coverage does not apply to orders when an order is requested by customer to be combined together with other customer order(s) and when Shipping Insurance coverage has not been paid in full for every item placed within the package container.
  • Do not file a claim with the delivery carrier. ALL CLAIMS will be DENIED if the customer initiates a claim with the carrier.

Shipping Insurance Claim Form:

Please fill out the form below and we'll respond shortly.

Please note that all claims will be assessed based on the information provided and in accordance with our Shipping Insurance policies. We strive to handle claims promptly and fairly, ensuring a positive experience for all our valued customers. If you have any questions or require further assistance regarding our Shipping Insurance program, please do not hesitate to contact our support team.